Last updated April 02, 2025

This privacy notice for CHASE Tech 8 LLC (“we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

• Visit our website at https://chasetech8.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at legal@chasetech8.com.

Summary of Privacy Policy

CHASE Tech 8’s Privacy Policy outlines how we collect and manage your personal and technical information to deliver IT support services and related services to both business (B2B) and individual (B2C) clients. We use professional tools including Syncro RMM for system monitoring and QuickBooks/Clover POS for secure invoicing and payments.  Your data is used only for service delivery and communication. We do not sell or share information unless required by law or to fulfill your service needs.

Key Terms and Definitions

• Syncro RMM: Remote Monitoring and Management platform used for IT diagnostics, system health checks, and support automation.
• HIPAA-compliant: Adheres to U.S. healthcare-level data protection standards, ensuring secure and confidential information handling.
• Ticketing System: Support system that logs and manages client service requests.
• Clover POS: Point-of-sale payment processing system used for in-person transactions.
• QuickBooks: Accounting software used to issue invoices and securely process payments online.
• Personal Data: Information such as name, phone number, email, and service address.
• Diagnostic Data: Information about your device health and system configuration (e.g. operating system, memory usage).
• Remote Access: Technology that allows a technician to connect to your device securely to perform support tasks.
• Monitoring: Background system checks for performance, errors, and updates; typically runs continuously but is addressed during business hours.

Table of Contents

1. Information We Collect
2. Purpose of Data Collection
3. Syncro RMM Usage
4. Ticketing & Remote Access
5. Social Media & Testimonials
6. Payment & Invoicing Platforms
7. Data Retention
8. Disclosure of Information
9. Legal Jurisdiction
10. Your Rights
11. Contact Us
12. Policy Changes

1. Information We Collect

We collect basic information necessary to perform IT services, such as your full name, business name (if applicable), email address, phone number, billing address, and service location. We may also collect technical data including device type, operating system, and hardware/software configurations.

2. Purpose of Data Collection

Your data is used strictly for IT service operations. This includes generating invoices, monitoring device health, remote support, service scheduling, project documentation, and communication related to your service plan. We do not sell or rent your personal information.

3. Syncro RMM Usage

We use Syncro RMM (Remote Monitoring and Management) to deliver secure, real-time support, monitoring, and maintenance. This HIPAA-compliant tool collects system data such as performance metrics, installed applications, and background diagnostics. No personal files are accessed unless authorized by the client.

4. Ticketing & Remote Access

Our ticketing system keeps a history of client requests, communication, and services delivered. Remote access is used strictly during scheduled sessions with client consent.

5. Social Media & Testimonials

With your permission, we may use testimonials, service feedback, or media (e.g. before/after photos) for promotional or advertising purposes via social media or our website. This content is used only to showcase our services and customer success stories.

6. Payment & Invoicing Platforms

CHASE Tech 8 uses a variety of platforms to process payments and issue invoices:
– **Clover POS**: Used for secure point-of-sale transactions in person.
– **Syncro**: Used to send invoices, but does not handle payment processing.
– **QuickBooks**: Used for both invoicing and secure payment processing.
Your payment information is securely processed through these platforms, and we do not store sensitive credit card data locally.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy and as required by applicable law. Service history, system logs, and diagnostic reports may be retained to support future IT needs.

8. Disclosure of Information

CHASE Tech 8 does not share your personal information with third parties unless required by law, subpoena, or to complete a service you’ve requested (e.g. software licensing or vendor coordination).

9. Legal Jurisdiction

CHASE Tech 8 is based in Spokane Valley, Washington. This privacy policy complies with applicable Washington State laws and relevant federal data protection regulations.

10. Your Rights

You may request to access, correct, or delete your personal data at any time. You may also opt-out of non-essential communications or monitoring services.

11. Contact Us

If you have questions or concerns about this policy or your information, you may contact us by email at legal@chasetech8.com. Mail: CHASE Tech 8 LLC, PO Box: 1164 Spokane Valley, WA, 99037 or by Phone: 509.530.1248

12. Policy Changes

We may update this policy periodically. Continued use of our services indicates your agreement to the latest version.